Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

Can I return products?

  • You can return your items within 14 days of receipt of your shipment.
  • They must be in original condition, unused and in the original packaging.
  • Free gifts or promotional items are not returnable!


How do I return products?

  • Enter your order number and email address used to register with our store and click Start.
  • Follow the instructions and select the items you want to return.
  • You will get a confirmation email with the shipping guidelines once the return request is approved.

Can I return products for free?

  • There are no charges for return.
  • Original shipping charges are non-refundable.
  • You are responsible for the charges of the return shipping.


How will I get refunded and how long does it take?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a refund will automatically be applied to the original method of payment, within 10 working days.

  • In case you opted for a store credit; a gift card will be sent to your mailbox with your personal code. You may use the gift card in full or partially for your next purchase in our store. The gift card is valid for 6 months from the date issued.