We have a 14-day return policy, which means you have 14 days from receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.
If you wish to return a want to get started, you can contact us here. If your return is accepted, we will send you shipping information, as well as instructions on how and where to send your package. Items that are returned to us without first submitting a return request will not be accepted.
ATTENTION! Return shipping costs are the responsibility of the customer.
Damages and Issues
Inspect your order upon receipt and contact us within 24 hours of receipt if the item is faulty, damaged or if you receive the wrong item so we can resolve the issue. judge and it is correct.
Exceptions / Non-Returnable Items
Due to the nature of some of our products, they cannot be returned after use. Custom products (such as special orders or personalized items) and personal care products (such as beauty products) cannot be returned. Please contact us if you have any questions or concerns about your specific item.
Non-returnable items are:
- services/goods that have already started to be used (such as scented candles)
- customised and personalized goods
- hygienic products whose seal has been broken
- digital content whose seal has been broken
The quickest way to make sure you get what you want is to return the item you have. Once the return has been accepted, you can make a separate purchase for the new item.
We will notify you once we have received and checked your return and let you know if the refund has been approved or not. If approved, we will automatically refund you within 5 working days to your original payment method. Please note that it may take some time for your bank or credit card company to process and process the refund.